We want you to be passionate about your purchase! If you’re not feeling the love, return the product(s) within 2 weeks (14 days) for a full refund. Customer is only required to pay return shipping fees. We also suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.
Any product purchased from Urban Tots may be returned within 14 days for credit to card (to the card originally used), in house credit or exchange, as long as it is unused, tags attached, and in its original condition.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund or exchange. Any item that is returned more than 14 days after delivery will not be eligible for a refund or exchange. Gift cards are non-returnable.
To complete a return or an exchange, please provide us with your order number and photographs if the return is due to a faulty garment, and e-mail us at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Please note that the typical processing time (5-15 business days) still applies for exchange items as these are processed as new orders.
Shipping costs are not refundable.
Please contact us at firstname.lastname@example.org within 24 hours of when you placed the order if you require any changes or would like to cancel your order. Orders that are cancelled after the 24 hours will have a $10 of administration fee deducted from the refund amount.
If your order is being delayed due to an unexpected event that is outside of our control (weather, global crisis, natural disaster, war or any other force majeure event), and you wish to cancel your order, then a $10 of administration fee still applies.
Orders that have already shipped can not be changed or cancelled.
Late or missing refunds
Please allow 10 working days for the payment to appear in your account. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale & Holiday items
Only regular priced items may be refunded, unfortunately sale or holiday items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
P.O. Box 401571
Las Vegas, NV 89140